Privacy Policy
Effective date: 4 Nov 2025
Legal entity: Swap for Digital Platforms LLC (“Swap,” “we,” “us,” “our”)
Contact: [email protected] | Safety & Support: [email protected]
Welcome to Swap.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you use the Swap mobile application, website, and related services (collectively, the “App”).
By creating an account or using the App, you agree to this Privacy Policy and our Terms and Conditions
If you do not agree, do not use the App.
2. Information We Collect
We collect information to operate Swap effectively, personalize your experience, and ensure safety. The types of data we collect include:
2.1 Information You Provide
Account details: name, username, email address, phone number, and password.
Profile information: bio, meeting spot, interests, and uploaded photos.
Item listings: title, description, images, and related metadata.
Communications: messages exchanged with other users and support requests.
Reports and feedback: safety reports, bug reports, or form submissions.
2.2 Automatically Collected Information
When you use the App, we automatically collect:
Device and connection data: device model, OS, app version, IP address, and network identifiers.
Usage data: features used, interactions (swipes, likes, matches), session time, and crash logs.
Location data: approximate location based on your device settings or IP address, used for discovering nearby items and meeting spots.
2.3 Information from Third Parties
Login providers: if you register via Google, Apple, or other sign-in methods, we receive your name, email, and profile image.
Analytics and safety tools: we may receive aggregated data from analytics providers, security services, and ad-attribution platforms (e.g., Firebase, Google Analytics for Firebase).
2.4 Sensitive Categories
We do not request or intentionally collect sensitive data such as religion, political views, or health information.
We strictly prohibit any Child Sexual Abuse and Exploitation (CSAE) or Child Sexual Abuse Material (CSAM). Any such content is removed, accounts are terminated, and reports are made to relevant authorities.
3. How We Use Your Information
We use your data for the following purposes:
Account management: creating, maintaining, and verifying your account.
App functionality: displaying items, managing matches, enabling chat, and operating recommendations.
Safety and integrity: detecting fraud, scams, underage use, or policy violations.
Communication: sending notifications, updates, or responses to inquiries.
Personalization: improving item discovery and match suggestions.
Analytics: understanding usage patterns to enhance performance and fix bugs.
Legal compliance: responding to lawful requests, enforcing our Terms, and preventing harm.
We process your data only when we have a valid legal basis, such as your consent, performance of a contract, legitimate interest, or legal obligation.
4. Sharing of Information
We do not sell personal data. We only share it in limited cases:
4.1 With Other Users
Limited profile details (e.g., name, username, meeting spot) are visible to other users.
When you list or match on an item, relevant information (photos, descriptions) is shared with the matched party.
4.2 With Service Providers
We use vetted third-party vendors under strict confidentiality to help operate Swap, including:
Cloud hosting and infrastructure (e.g., Google Cloud, Firebase)
Analytics and crash monitoring
Email delivery and messaging
Customer support tools
All service providers are bound by data processing agreements.
4.3 For Safety and Legal Reasons
We may disclose information to:
Law enforcement, regulators, or competent authorities if required by law.
Third parties when necessary to prevent harm, protect rights, or investigate illegal activity.
4.4 In Case of Business Changes
If Swap undergoes a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of the transaction. You will be notified before any such change.
5. Data Retention
Account data: retained while your account is active.
Deleted accounts: basic logs and backups may be retained for up to 180 days for safety, dispute resolution, and legal compliance.
Messages: remain visible to other users you interacted with, even after deletion.
Reports and legal data: may be retained longer as required by law.
After the retention period, your data is securely deleted or anonymized.
6. Data Security
We apply technical and organizational measures to protect your data, including:
Encrypted data transmission (HTTPS/TLS).
Encrypted storage of sensitive fields (e.g., passwords via hashing).
Access controls and limited employee data access.
Regular audits, monitoring, and vulnerability management.
However, no online service can guarantee absolute security. You use the App at your own risk.
7. Your Rights
Depending on your jurisdiction, you may have rights to:
Access the personal data we hold about you.
Correct inaccurate or incomplete information.
Delete your data (“right to be forgotten”).
Withdraw consent for optional processing (e.g., marketing emails).
Object or restrict processing where applicable.
To exercise any of these rights, email [email protected] from your registered address.
We may require verification before fulfilling your request.
8. Cookies and Similar Technologies
We use cookies or similar identifiers for:
App performance and analytics
Authentication and session management
Preference storage (language, filters)
You can control cookies via your device settings. Disabling cookies may affect functionality.
9. International Data Transfers
Swap operates from Egypt with servers and service providers located in multiple countries.
By using the App, you consent to the transfer and processing of your data outside your country, including in countries with different data protection standards.
All transfers comply with contractual safeguards to ensure data protection.
10. Children’s Privacy
Swap is not intended for anyone under 18.
We do not knowingly collect data from minors.
If you believe a minor is using the App or their data has been collected, contact [email protected] immediately.
11. Law Enforcement Requests
Swap cooperates with law enforcement when legally required or when safety is at risk.
Requests must:
Be legally valid and specific.
Include identifying details (user ID, email, or phone).
Be sent to support@swapegypt.app.
Emergency disclosures (imminent risk of harm) may be handled without formal process when necessary to protect life.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The “Effective Date” at the top shows the latest version.
Significant updates will be announced via email, App notification, or website notice.
Continued use of the App means you accept the updated version.