Legal entity: Swap for Digital Platforms LLC (“Swap,” “we,” “us,” “our”)
Contact: [email protected] | Safety & Support: [email protected]
Welcome to Swap.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you use the Swap mobile application, website, and related services (collectively, the “App”).
By creating an account or using the App, you agree to this Privacy Policy and our Terms and Conditions
If you do not agree, do not use the App.
We collect information to operate Swap effectively, personalize your experience, and ensure safety. The types of data we collect include:
Account details: name, username, email address, phone number, and password.
Profile information: bio, meeting spot, interests, and uploaded photos.
Item listings: title, description, images, and related metadata.
Communications: messages exchanged with other users and support requests.
Reports and feedback: safety reports, bug reports, or form submissions.
When you use the App, we automatically collect:
Device and connection data: device model, OS, app version, IP address, and network identifiers.
Usage data: features used, interactions (swipes, likes, matches), session time, and crash logs.
Location data: approximate location based on your device settings or IP address, used for discovering nearby items and meeting spots.
Login providers: if you register via Google, Apple, or other sign-in methods, we receive your name, email, and profile image.
Analytics and safety tools: we may receive aggregated data from analytics providers, security services, and ad-attribution platforms (e.g., Firebase, Google Analytics for Firebase).
We do not request or intentionally collect sensitive data such as religion, political views, or health information.
We strictly prohibit any Child Sexual Abuse and Exploitation (CSAE) or Child Sexual Abuse Material (CSAM). Any such content is removed, accounts are terminated, and reports are made to relevant authorities.
We use your data for the following purposes:
Account management: creating, maintaining, and verifying your account.
App functionality: displaying items, managing matches, enabling chat, and operating recommendations.
Safety and integrity: detecting fraud, scams, underage use, or policy violations.
Communication: sending notifications, updates, or responses to inquiries.
Personalization: improving item discovery and match suggestions.
Analytics: understanding usage patterns to enhance performance and fix bugs.
Legal compliance: responding to lawful requests, enforcing our Terms, and preventing harm.
We process your data only when we have a valid legal basis, such as your consent, performance of a contract, legitimate interest, or legal obligation.
We do not sell personal data. We only share it in limited cases:
Limited profile details (e.g., name, username, meeting spot) are visible to other users.
When you list or match on an item, relevant information (photos, descriptions) is shared with the matched party.
We use vetted third-party vendors under strict confidentiality to help operate Swap, including:
Cloud hosting and infrastructure (e.g., Google Cloud, Firebase)
Analytics and crash monitoring
Email delivery and messaging
Customer support tools
All service providers are bound by data processing agreements.
We may disclose information to:
Law enforcement, regulators, or competent authorities if required by law.
Third parties when necessary to prevent harm, protect rights, or investigate illegal activity.
If Swap undergoes a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of the transaction. You will be notified before any such change.
Account data: retained while your account is active.
Deleted accounts: basic logs and backups may be retained for up to 180 days for safety, dispute resolution, and legal compliance.
Messages: remain visible to other users you interacted with, even after deletion.
Reports and legal data: may be retained longer as required by law.
After the retention period, your data is securely deleted or anonymized.
We apply technical and organizational measures to protect your data, including:
Encrypted data transmission (HTTPS/TLS).
Encrypted storage of sensitive fields (e.g., passwords via hashing).
Access controls and limited employee data access.
Regular audits, monitoring, and vulnerability management.
However, no online service can guarantee absolute security. You use the App at your own risk.
Depending on your jurisdiction, you may have rights to:
Access the personal data we hold about you.
Correct inaccurate or incomplete information.
Delete your data (“right to be forgotten”).
Withdraw consent for optional processing (e.g., marketing emails).
Object or restrict processing where applicable.
To exercise any of these rights, email [email protected] from your registered address.
We may require verification before fulfilling your request.
We use cookies or similar identifiers for:
App performance and analytics
Authentication and session management
Preference storage (language, filters)
You can control cookies via your device settings. Disabling cookies may affect functionality.
Swap operates from Egypt with servers and service providers located in multiple countries.
By using the App, you consent to the transfer and processing of your data outside your country, including in countries with different data protection standards.
All transfers comply with contractual safeguards to ensure data protection.
Swap is not intended for anyone under 18.
We do not knowingly collect data from minors.
If you believe a minor is using the App or their data has been collected, contact [email protected] immediately.
Swap cooperates with law enforcement when legally required or when safety is at risk.
Requests must:
Be legally valid and specific.
Include identifying details (user ID, email, or phone).
Be sent to support@swapegypt.app.
Emergency disclosures (imminent risk of harm) may be handled without formal process when necessary to protect life.
Swap offers optional identity verification so users can earn a “Verified” badge. If you choose to verify, we ask you to take a photo of your government-issued ID and complete a short face check using your device’s front camera. This check is provided by our verification partner, Digified.
During the face check, the app uses Apple’s TrueDepth camera and ARKit face tracking to detect your face and confirm that you are a real person performing the requested movements. This data includes depth maps, face geometry, face mesh, blend shapes and face anchors. It is processed only on your device. It is not stored, and it is not sent to Swap, Digified or anyone else.
Your ID images, plus standard face images and/or a short selfie video, are sent directly from the app over an encrypted connection to Digified, which compares your face to your ID and checks for spoofing. These images and video never reach Swap’s servers. Swap stores only whether you are verified. We do not store your name, ID number, ID images, face images or video.
This data is used only to verify your identity, prevent fraud and protect our community. It is not used to train or improve any models. It is not used for advertising, marketing or profiling. It is never sold. We disclose verification data to others only when the law requires it, such as under a valid court order.
Digified stores verification data in a data center in Egypt for as long as your account is active, and for up to 6 months after you delete your account, so we can investigate any safety or fraud reports. It is then deleted. Swap keeps your verification status for as long as your account exists.
When you delete your account, we delete your verification status right away and request that Digified delete your verification data within 6 months. For other questions about this data, contact [email protected].
Verification is optional. You can use Swap without it.
We may update this Privacy Policy from time to time.
The “Effective Date” at the top shows the latest version.
Significant updates will be announced via email, App notification, or website notice.
Continued use of the App means you accept the updated version.