You can delete your Swap account at any time, from inside the app. You do not need to contact us and you do not need to give a reason.
Your account is deleted immediately. There is no waiting period and no way to undo it. If you want to use Swap again afterwards, you will need to create a new account.
When you delete your account, the following are removed:
Any meet-up requests you had pending are cancelled, and any open support reports you had filed are closed.
Your conversations are removed from your account. As set out in our Privacy Policy, messages you have already sent remain visible to the people you sent them to. We cannot delete a message from someone else’s device or chat history.
After deletion we keep a record of the phone number the account was registered with, together with the date it was deleted. No other profile information is kept.
As set out in our Privacy Policy, basic logs and backups may be retained for up to 180 days for safety, dispute resolution and legal compliance. Reports and data we are legally required to keep may be retained for longer. After the retention period, data is securely deleted or anonymised.
If you have lost access to your account and cannot delete it yourself, contact us and we will handle the deletion for you. Please write from, or tell us, the phone number the account was registered with so we can identify it.